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Scan the QR code or click the link below to chat with us on WhatsApp.

We have created a direct channel on WhatsApp so you can text us at your convenience.

Just ask us a question or raise a concern and one of our customer representatives will assist you on chat.

We are happy to answer all your queries, from opening hours, locating lost items, learning about specific services and much more. Just ask it or suggest it and we will be happy to support you.

We are on a journey of creating wonderful experiences and great moments for you and your loved ones at City Centre Alexandria.

Guest Services



Free Wi-Fi service is available in the mall. Please connect to #Free_Mall_WiFi from the list of Wi-Fi networks.


You can withdraw cash from ATMs available close the gates inside the mall.

Civil Registry Office

Skip the crowd, save your time and energy because civil status sector in now at CityCentreAlexandria, Near of gate 5
Available everyday from 9am till 9pm

Hands Free

Drop off your shopping bags and have them delivered anywhere.

Information Desks

Lost & Found log, public transportation assistance, Information desk, Personal emergency assistance, Prayer rooms for men & women, Wheelchairs.

Kids Information

City Centre Alexandria has got a whole lot of stuff for little ones!

Lost & Found

Misplaced or lost an item during your visit? Contact the customer service desk located in front of gate 4 for assistance.

Parking Information

Visitors Parking – 3,200 Free Parking Spaces.

Tourist Information

Courtesy Policy No smoking inside the mall. Please wear respectful clothing.Pets are not allowed. No kissing or overt displays of affection. No dangerous activities (ie. Sports games, ...


Wheelchairs are available free of charge in the mall depending on their availability. Contact the customer service desk located in front of gate 4 for assistance.